Refund Policy

Effective Date: March 5, 2025

Welcome to AllesGoodMarket, an eCommerce marketplace operated by 5 Dimensions Media LLC, specializing in Traditional Chinese Medicine (TCM) and holistic wellness products and services. This Refund Policy explains the conditions under which refunds are issued, the process for requesting a refund, and merchant responsibilities. By making a purchase on AllesGoodMarket, you agree to the terms outlined below.

 

1. General Refund Policy

• Refunds are available only for eligible returns as outlined in our Return Policy.
• Refunds are processed once the merchant receives and inspects the returned item.
• Refunds will be issued to the original payment method used during the purchase.
• Shipping fees are non-refundable, unless the return is due to a merchant’s error (e.g., incorrect or defective item).

 

2. Eligibility for Refunds

A refund request may be granted under the following conditions:

• The product is unopened, unused, and in its original packaging (as per the 15-day return policy).
• The wrong item was received, or the product is significantly different from the description.
• The item was damaged during shipping, and proof (photos of the damaged product and packaging) is provided within 5 days of delivery.
• The order was not delivered within the estimated timeframe, and tracking confirms it has been lost.

Refunds will not be issued if:

• The product has been opened, used, or altered.
• The return request is submitted after the 15-day return window.
• The issue arises from customer misuse or accidental damage.
• The customer changed their mind after purchase.

 

3. Refund Process

Step 1: Request a Return Authorization

• Customers must contact the merchant directly to request a return authorization.
• Return instructions, including the return address, will be provided by the merchant.

Step 2: Ship the Product Back

• Customers must return the product within the timeframe specified by the merchant.
• Return shipping costs are the customer’s responsibility, unless the return is due to a merchant error.
• A tracking number is recommended to ensure proof of return.

Step 3: Merchant Inspection & Approval

• Once the returned item is received, the merchant will inspect the product’s condition.
• If the return meets the refund eligibility criteria, the merchant will approve the refund request.

Step 4: Refund Issuance

• Once approved, the refund will be processed within 7-10 business days.
• Refunds are issued to the original payment method.
• Customers will receive a confirmation email once the refund is processed.

 

4. Disputed Refunds & Chargebacks

• Customers must contact AllesGoodMarket’s Customer Support before filing a chargeback with their bank.
• Filing a fraudulent chargeback without a valid reason may result in account suspension.
• If a dispute arises between a customer and a merchant, AllesGoodMarket may assist in resolving the matter, but final refund decisions are at the discretion of the merchant.

 

5. Contact Information

For general refund inquiries, contact:

Email: support@allesgoodmarket.com

For order-specific refund issues, please contact the merchant directly using the contact details provided with your order confirmation.

By making a purchase on AllesGoodMarket, you acknowledge and agree to this Refund Policy