Shipping Policy
Effective Date: March 4, 2025
Welcome to AllesGoodMarket, an eCommerce marketplace operated by 5 Dimensions Media LLC, specializing in Traditional Chinese Medicine (TCM) and holistic wellness products and services. This Shipping Policy explains the shipping process, delivery timeframes, and responsibilities of merchants and customers. By placing an order on AllesGoodMarket, you agree to the terms outlined below.
1. Merchant Responsibility for Shipping
- AllesGoodMarket does not handle shipping directly; all orders are fulfilled and shipped by individual merchants.
- Merchants are responsible for processing, packaging, and dispatching orders to customers.
- Once an order is placed, the merchant will provide shipping details and tracking information (if available).
2. Shipping Methods & Delivery Times
- Shipping options and estimated delivery times vary depending on the merchant’s location and chosen shipping carrier.
- Customers will see the available shipping options during checkout.
- Estimated delivery timeframes are provided by the merchant and shipping carrier and may be affected by factors such as:
- Processing time
- Carrier delays
- Weather conditions
- Customs clearance (for international shipments)
3. Order Tracking
- If tracking is available, customers will receive a tracking number via email once the order is shipped.
- Tracking details can be used to monitor the shipment’s progress on the carrier’s website.
- If a tracking number is not provided, customers should contact the merchant directly for updates.
4. Shipping Costs & Fees
- Shipping costs are determined by the merchant and will be displayed at checkout.
- Some merchants may offer free shipping based on order value or promotions.
- Additional fees may apply for international shipments, expedited shipping, or customs duties (for international customers).
5. International Shipping
- Some merchants may offer international shipping, while others may ship only within certain regions.
- Customers ordering from outside the merchant’s country are responsible for customs duties, import taxes, and regulatory compliance in their country.
- Delivery times for international shipments may vary due to customs clearance procedures.
6. Lost, Delayed, or Damaged Shipments
- AllesGoodMarket is not responsible for shipping delays, lost packages, or damages during transit.
- If an order is lost or significantly delayed, customers should contact:
- The merchant for shipping status updates.
- The shipping carrier to file a claim (if applicable).
- If an order arrives damaged, customers must report it to the merchant within 5 days of delivery, providing photos of the damaged product and packaging.
7. Undeliverable Packages & Incorrect Addresses
- Customers must provide a correct and complete shipping address when placing an order.
- If a package is returned due to an incorrect address, refusal, or failure to claim, the customer may be responsible for additional reshipping fees.
- In cases where reshipping is not possible, the merchant may offer a refund excluding shipping costs.
8. Contact Information
For shipping-related inquiries, please contact:
Email: support@allesgoodmarket.com
For order-specific shipping issues, please contact the merchant directly using the contact details provided with your order confirmation.
By placing an order on AllesGoodMarket, you acknowledge and agree to this Shipping Policy.