Return Policy

Effective Date: Mach 5, 2025

Welcome to AllesGoodMarket, an eCommerce marketplace operated by 5 Dimensions Media LLC, specializing in Traditional Chinese Medicine (TCM) and holistic wellness products and services. This Return Policy explains the conditions under which products can be returned, the process for requesting a return, and the responsibilities of merchants and customers. By making a purchase on AllesGoodMarket, you agree to the terms outlined below.

 

1. General Return Policy

• Customers have 15 days from the delivery date to request a return for unopened and unused products.
• Products must be returned directly to the merchant—not to AllesGoodMarket.
• Return requests must be initiated within the 15-day return period, and the product must be shipped back within the timeframe specified by the merchant.
• Customers are responsible for return shipping costs, unless the return is due to a merchant error (e.g., incorrect or defective item).

 

2. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

• The product is unopened, unused, and in its original packaging.
• The return request is made within 15 days of delivery.
• The item is not categorized as non-returnable (see Section 3).

Returns will not be accepted if:

• The product has been opened, used, or altered in any way.
• The return request is made after the 15-day return window.
• The return is due to buyer’s remorse or a change of mind.
• The product falls under non-returnable categories (see Section 3).

 

3. Non-Returnable Items

Certain products cannot be returned for health and safety reasons, including:

• Perishable items, such as herbal teas or fresh remedies.
• Personal care products that have been opened or used.
• Customized or special-order items.
• Digital products or services.

If an item is marked as non-returnable on the product page, it is not eligible for returns or refunds.

 

4. Return Process

Step 1: Initiate a Return Request

• Customers must contact the merchant directly using the details provided in the order confirmation.
• The merchant will provide return instructions and the return shipping address.

Step 2: Ship the Item Back

• The product must be securely packaged and shipped to the merchant using the return instructions provided.
• A tracking number is recommended for proof of return.
• Return shipping costs are the customer’s responsibility, unless the return is due to a merchant error.

Step 3: Merchant Inspection & Approval

• Once the merchant receives the return, they will inspect the item’s condition.
• If the return meets the eligibility criteria, the merchant will approve the return.

Step 4: Refund or Exchange

• Approved returns will be processed as refunds or exchanges, based on merchant policies.
• Refunds will be issued within 7-10 business days after merchant approval.
• Refunds are credited to the original payment method used for the purchase.

 

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers must:

• Report the issue to the merchant within 5 days of delivery.
• Provide clear photos of the damaged or incorrect product and packaging.
• Follow the merchant’s return instructions for a replacement or refund.

In such cases, return shipping costs will be covered by the merchant.

 

6. Contact Information

For general return inquiries, contact AllesGoodMarket Customer Support:

Email: support@allesgoodmarket.com

For order-specific returns, please contact the merchant directly using the details provided in your order confirmation.

By making a purchase on AllesGoodMarket, you acknowledge and agree to this Return Policy